Privacy Policy

1. Who We Are

Family Devotion is operated by Pearson Global Media, LLC, a limited liability company based in Miami, Florida. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile app and website at familydevotion.app.

2. Information We Collect

Information you provide directly:

• Account registration: name and email address
• Voice recordings submitted for voice clone creation
• Support requests submitted via our contact form
• Payment information (processed by Stripe — we never see your card number)

Information collected automatically:

• Reading and listening progress (books, chapters, time listened)
• Voice minute usage
• Device type and operating system (for technical support)
• App crash reports and error logs

3. Voice Data

Voice cloning is an optional premium feature. When you record a voice sample:

• The audio is transmitted securely to ElevenLabs, Inc. for processing
• ElevenLabs generates a voice model from the recording
• The original recording and the resulting voice model are stored by ElevenLabs under their privacy policy
• We store a reference ID linking your account to the voice model — we do not store the raw audio file ourselves

Consent requirement. You must obtain the explicit consent of any person whose voice you record before submitting it to the Service. By submitting a recording, you confirm that consent has been obtained.

Biometric notice. Voice recordings may constitute biometric data under certain state laws (including the Illinois Biometric Information Privacy Act and similar Texas and Washington laws). We collect this data solely to provide the voice cloning feature you have requested. We do not sell, lease, or trade biometric data. You may delete your voice clone at any time, which triggers deletion from ElevenLabs' systems (deletion may take up to 30 days to complete).

You can delete your voice clones at any time from the Voice tab in the app or from your member dashboard at familydevotion.app/dashboard.html.

4. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide Bible audio playback and voice clone features
• Process subscription payments and manage billing
• Sync your reading progress across devices
• Track voice minute usage and enforce plan limits
• Respond to support requests
• Send account-related notifications (e.g., billing receipts, password resets)
• Improve and debug the Service

We do not use your information for advertising, behavioral profiling, or sale to third parties.

5. How We Share Your Information

We do not sell your personal information. We share it only with the following service providers, and only as necessary to operate the Service:

• Supabase — database, authentication, and server-side functions
• ElevenLabs — voice recording processing and storage
• Stripe — payment processing

We may also disclose information if required by law, court order, or to protect the rights and safety of our users or the public.

Church Edition. If your account is linked to a church, your church administrator can see your name and account status within the church dashboard. They cannot see your payment information, voice recordings, or reading history.

6. Data Retention

We retain your personal information for as long as your account is active. When you delete your account:

• Your profile, reading progress, and usage data are deleted from our database within 30 days
• Voice clones are deleted from ElevenLabs' systems (may take up to 30 days)
• Stripe retains billing records as required by financial regulations (typically 7 years)
• Support ticket records may be retained for up to 2 years for quality and compliance purposes

7. Security

We take reasonable technical and organizational measures to protect your information, including:

• All data in transit is encrypted using TLS/HTTPS
• Database access is protected by row-level security policies
• API keys and secrets are stored in environment variables, never in application code
• Payment data is handled entirely by Stripe — we never store card numbers

No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at support@familydevotion.app.

8. Children's Privacy

Family Devotion is designed for family use, including children listening alongside adults. However, we do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent.

Accounts must be created by a parent or guardian on behalf of a child under 13. If you believe a child under 13 has created an account without parental consent, please contact us at support@familydevotion.app and we will delete the account promptly.

Children under 13 should not submit voice recordings without a parent or guardian present and consenting.

9. Your Rights & Choices

You have the following rights regarding your personal information:

• Access. You can view the personal information we hold about you from your member dashboard.
• Correction. You can update your name and other profile details from your dashboard at any time.
• Deletion. You can delete your account and all associated data from your dashboard, or by contacting us.
• Voice data. You can delete individual voice clones at any time from within the app or dashboard.
• Email communications. You can opt out of non-essential emails from your notification preferences in the dashboard.
• Data portability. You may request a copy of your personal data by emailing support@familydevotion.app.

To exercise any of these rights, contact us at support@familydevotion.app. We will respond within 30 days.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know. You may request details about the categories and specific pieces of personal information we have collected about you.
• Right to Delete. You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct. You may request correction of inaccurate personal information.
• Right to Opt Out of Sale. We do not sell personal information. If this changes, we will provide a "Do Not Sell or Share My Personal Information" link.
• Right to Non-Discrimination. We will not discriminate against you for exercising your privacy rights.

To submit a California privacy request, email support@familydevotion.app with the subject line "California Privacy Request."

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by a prominent notice in the app. The "Effective" date at the top of this page reflects the most recent update. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.